“recommend to anyone working in a library, who is thinking about the future of libraries and their role in building this future”.
Kathryn starts things off with 40 of her own suggestions in her post and sets up a Zotero group for sharing articles that people recommend.
August 8th, 2011 at 5:06 pm Keefer, 1993. Jane A. Keefer , The hungry rats syndrome: Library anxiety, information literacy, and the academic reference process. RQ 32 (1993), pp. 333–339.
A great article on the mindset of the panicky student, but applicable I think for anyone dealing with patrons at the reference desk…