by Denise Pan, Gabrielle Wiersma, and Yem Fong
http://libraryassessment.info/?p=748
Well-done pilot study by Denise Pan, Gabrielle Wiersma, and Yem Fong at the University of Colorado that was inspired by the first ROI study at UIUC.
That paper is also worth a look:
http://www.goeshow.com/acrl/national/2011/client_uploads/handouts/towards_demonstrating_value.pdf
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