“Stop the Madness: The Insanity of ROI and the Need for New Qualitative Measures of Academic Library Success” by Jim Neal

A thoughtful critique on ROI by Jim Neal, Vice President for Information Services and University Librarian, Columbia University, signaling Tenopir’s Lib-Value project as a bright exception:
“Stop the Madness: The Insanity of ROI and the Need for New Qualitative Measures of Academic Library Success”
http://www.goeshow.com/acrl/national/2011/client_uploads/handouts/stop_the_madness1.pdf
And here’s the Chronicle piece with a brief overview of the ACRL conference:
http://chronicle.com/article/College-Librarians-Look-at/126975/?sid=at&utm_source=at&utm_medium=en